This Service Coordinator works with Generator Service, Sales, Accounting, and other Departments in handling project coordination. This Coordinator ensures customers are invoiced, projects are closed, and costs and revenues are recognized in a timely manner. This Coordinator assists the Generator Sales, Parts, and Service teams, including managing the bookings, project creation, parts ordering, invoicing, budget-balancing, and project closing for all the Generator Service Department’s work. The Coordinator works alongside DVL Sales, customers, vendors, and contractors to create smooth business transactions. It requires high attention to detail, accurate and timely delivery of information, while simultaneously assisting with multiple responsibilities. We are a hybrid workplace with 24 (out of 40 full-time hours) per week collaborating in the Centennial office. Come work for a nationally certified Great Place To Work Company!

WHAT YOU WOULD BE DOING

• Using Company systems (Acumatica and HubSpot) to track and manage all Generator Service projects across DVL Service sale contacts, equipment sales start-ups, and manufacturers’ reimbursed projects, which includes preventative maintenance, start-up’s, warranty claims, and projects.
• Administer the bookings, project creation, parts ordering, invoicing, budget-balancing, and project closing for all service department work.
• Administer and improve processes for truck and warehouse inventory costs, location, and turnover.
• Ensure customers are properly invoiced, projects are closed, and revenues are recognized timely.
• Invoice customers within specified time limit, in accordance with the project’s progress and customer terms & billing requirements. Eventually gaining knowledge of customer billing requirements.
• Maintain updates to Project Estimate Spreadsheet form as department needs and labor rates change.
• Track the Service Department costs ensuring accounting accuracy and association with each ticket and project.
• Register new Generator and ATS units and submit all national account paperwork and submit warranty claims according to manufacturer’s requirements.
• Reconcile manufacture’s statement every month to ensure payments/credits are received on what was submitted.
• Assist with the launch, operational rollout, and financial tracking of new digital Generator Service offerings.
• Work with Sales and Accounting teams on setup of new customers and vendors/suppliers.
• Work with main office and customer to have contract terms reviewed, redlined, and approved.
• Follow up for approvals from Sales for Service labor budget revisions and update Project Estimate Spreadsheet and Company business sites.
• Work with Payroll to comply with certified payroll requirements on applicable projects, properly account for the prevailing wage costs, and ensure appropriate techs are informed.
• Request Insurance Certificates per contract requirements if onsite startup required and/or for stored material documentation, if required for payment.
• Review and process supplier and subcontractor invoices within project budget constraints and quotes.
• Work closely with the Project Coordinator and Sales Managers to maintain customer relationships.

MINIMUM REQUIREMENTS TO APPLY

• High School Diploma is required; College, business classes, and/or certifications, such as accounting, preferred
• Aptitude for job costing or budget concepts, accounts receivable, accounts payable and procurement
• Multiple years of recent and relevant Service Department support
• Demonstrated outstanding professional customer service experience
• Skilled in utilizing a project management solution
• Experience in working with a manufacturer for sales orders
• Excellent communication skills including phone and written etiquette
• Experience working in an evolving, dynamic, fast-paced, and demanding environment
• Attention to detail, strong organizational skills, and an excellent planner
• Proficient with Microsoft Office Suite (Excel, Word, Outlook, etc.)
• Proficient with business software systems (HubSpot and Acumatica or similar)

COMPETENCIES YOU SHOULD HAVE

• Customer Service
• Communication
• Attention to Detail
• Dependability
• Multi-tasking
• Sense of Urgency

The pay range is $59,000-$66,000 plus bonus based on relevant experience.

Our Company takes innovation in our industry very seriously, and there’s nothing like the feeling of being revolutionary. What we like most, though, is making things happen – getting results in creative ways. We know this kind of approach takes top candidates, so we offer a highly competitive compensation and benefits package including:

WHAT WE CAN OFFER YOU:

• Employee Stock Ownership Plan (ESOP)(Yep, that's right! Why be an employee when you can also be an owner?!)

• 401(k) Retirement Program and Company Match

• Medical & Prescription Drug

• Dental

• Voluntary Vision

• 15 Paid Time Off days, Volunteer Paid Time Off and 10 Holidays per calendar year

• FREE Short & Long-Term Disability

• FREE Basic Life/AD&D

• Voluntary Supplemental Life insurance

• Flexible Spending Accounts (Health Care and Dependent Care)

• Employee Assistance Program

• Health Advocate

• Tuition Reimbursement

OUR CORE VALUES

SAFETY: The safety of our associates, customers, and partners is part of the DVL culture and a Core Value.

CARING: We care about the success of our customers, our partners, our associates, and our company.

COLLABORATION: Working with the team to achieve the best outcome, which is critical to our success.

CREATIVITY: Being creative with ideas to improve the way we do things.

INTEGRITY: We are not afraid to do the right thing.

PROFESSIONALISM: Professional behavior is a cornerstone of our business.