The Generator Service Manager is responsible for supervising, managing, and supporting the Generator Service business. This Manager is expected to oversee startup, maintenance, repair and modification of power generating equipment and related equipment. Interact with the service and sales coordinators to manage project scheduling, workforce utilization, parts availability, and ticket process (from creation to invoice), and overall workflow. The Manager will interact with the Power Systems sales team to ensure profitability, proper implementation, and customer satisfaction of systems sold and serviced by DVL Group.

Come work for an award winning, nationally certified Great Place to Work since 2018!

WHAT YOU WOULD BE DOING

• Manage day-to-day operations of Generator Service work, including interfacing with DVL financial and project management software (Acumatica and HubSpot).
• This position is also the escalation contact for all service work and ultimately responsible for the outcomes of all service work, financial performance as well as customer experience.
• Actively participate in the financial performance and meeting monthly/annual goals of the business (closing tickets).Manage start-up and commissioning projects. Directs team of installing contractors. Responsible for completing the turnover of equipment to customer/owner.
• Developing and optimizing workflow processes and managing Key Performance Indicators.
• Ensure Technicians are properly trained, equipped, and certified to perform assigned ticketed work safely.
• Stands up communication process for near-real time field activities to all stakeholders within the generator business. (Tech, coordination, sales, management).
• Review daily service tickets and assure that repair quotes are submitted to the customer quickly and accurately.
• Interface with the customer on a professional basis and presents DVL Group in a positive light. Presents self as a senior representative of the company.
• Responsible for maintaining Generator service department safety compliance. Works in a safe manner. Fully understands and applies industry standard safety practices including OSHA, NFPA70E, MSDS, and all applicable work-related safety standards. Monitors, and enforces technician’s compliance to those practices and company safety policies.
• Responsible for leading and managing the service team including completing annual performance appraisals and personal goal setting.

MINIMUM REQUIREMENTS TO APPLY

• Post high school education required. Engineering, Business Management or similar degree preferred.
• Electrical certification
• At least 5 years of recent experience as a service manager in a similar industrial service business.
• Experience in leading and managing a service team.
• Recent experience with establishing and maintaining effective working relationships with internal and external stakeholders.
• Recent experience with reading and understanding electrical schematics, wiring diagrams, service manuals, panels and meters.
• OSHA 10 preferred, and some safety training required.
• Proficient in Microsoft Office Suite, experience in Acumatica and HubSpot preferred.
• Valid driver’s license to drive to customer sites.
• Excellent communication and customer service skills.
• Available to perform scheduled on-call duties in the surrounding area as back up to the technicians.

COMPETENCIES YOU SHOULD HAVE

• Leadership
• Teamwork
• Customer Service
• Communication
• Conflict Management

The pay range is $137.00/yr. - $155.00/yr. based on relevant experience plus bonus, work truck (or car allowance), laptop and iPhone.

Our Company takes innovation in our industry very seriously, and there’s nothing like the feeling of being revolutionary. What we like most, though, is making things happen – getting results in creative ways. We know this kind of approach takes top candidates, so we offer a highly competitive compensation and benefits package including:

WHAT WE CAN OFFER YOU:

• Fully Company funded Employee Stock Ownership Retirement Plan (ESOP)(Yep, that's right! Why be an employee when you can also be an owner?!)

• 401(k) Retirement Program and Company Match

• Medical & Prescription Drug

• Dental

• Voluntary Vision

• 15 Paid Time Off days, Volunteer Paid Time Off and 10 Holidays per calendar year

• FREE Short & Long-Term Disability

• FREE Basic Life/AD&D

• Voluntary Supplemental Life insurance

• Flexible Spending Accounts (Health Care and Dependent Care)

• Employee Assistance Program

• Health Advocate

• Tuition Reimbursement

OUR CORE VALUES

SAFETY: The safety of our associates, customers, and partners is part of the DVL culture and a Core Value.

CARING: We care about the success of our customers, our partners, our associates, and our company.

COLLABORATION: Working with the team to achieve the best outcome, which is critical to our success.

CREATIVITY: Being creative with ideas to improve the way we do things.

INTEGRITY: We are not afraid to do the right thing.

PROFESSIONALISM: Professional behavior is a cornerstone of our business.