The Warehouse and Claims Associate primarily manages the warehouse including general organization and cleanliness, maintaining parts inventory levels, and shipping and receiving duties for all UPS and Common Carrier LTL shipments of products, equipment, and parts. This Associate also processes manufacturer warranty parts claims. Other responsibilities include parts deliveries to local customers in a pickup truck with a lift gate, and Parts Sales customer walk-ins. Handles shipments to customers and ensures parts are provided to customers or contractors accurately and timely.

Come work for a nationally certified Great Place To Work Company since 2018!

WHAT YOU WOULD BE DOING

• Handle all common carrier outgoing & receiving freight using electric stacker or forklift to safely do warehouse duties including stocking parts and picking and packing parts.
• Confirm that the parts provided to the customer or contractor are accurate and on time as requested.
• Print packing slip and ship and complete daily invoicing for parts.
• Maintain a clean, safe, neat, and orderly appearance in the warehouse including disposing of trash into dumpsters.
• Process manufacturer warranty parts claims including reading return tickets, filing the claim online and shipping back to the manufacturer.
• Replace parts under warranty as needed.
• Weekly follow-up on overdue warranty returns from Thermal Service Department and customers.
• Receipt invoices & purchase orders into inventory management system.
• Oversee inventory parts management. Perform actual physical inventory twice a year.
• Assist Parts Sales’ customer walk-in with parts pickups.
• Handle internal Thermal Service Department parts orders.
• Monthly Inspection of office fire extinguishers, and AED Machine and other safety requirements.
• Follow safety standards including hazard communication to include safety data sheets, wearing Personal Protective Equipment (PPE), ladder safety, electrical safety, portable fire extinguishers, and manual lifting/handling.
• Safely drive the F250 company truck for Parts Sales deliveries.

MINIMUM REQUIREMENTS TO APPLY

• High school diploma required
• A few years of recent related Parts Inventory and preferably warranty claim experience
• Experience with packing slips using UPS Global Shipping or similar
• Experience managing a warehouse inventory
• Recent pallet jack and forklift experience
• Can regularly lift and/or move up to 50 pounds safely
• One year of daily computer experience and proficiency with Microsoft Office programs
• Excellent recent and relevant customer service experience
• Experience with inventory control and palletizing parts to be shipped
• Safe driving record and able to drove a F250 Company truck for deliveries
• Proven safety record with following safety standards including hazard communication to include safety data sheets, wearing Personal Protective Equipment (PPE), ladder safety, electrical safety, portable fire extinguishers, and manual lifting/handling

COMPETENCIES YOU SHOULD HAVE

• Safety
• Customer Service Oriented
• Initiative
• Organization
• Time management skills

The salary pay range is $45,000 - $51,000/year plus bonus based on relevant warehouse and warranty claims experience.

Our Company takes innovation in our industry very seriously, and there’s nothing like the feeling of being revolutionary. What we like most, though, is making things happen – getting results in creative ways. We know this kind of approach takes top candidates, so we offer a highly competitive compensation and benefits package including:

WHAT WE CAN OFFER YOU:

• Fully Company funded Employee Stock Ownership Retirement Plan (ESOP)
• 401(k) Retirement Program and Company Match
• Medical & Prescription Drug
• Dental
• Voluntary Vision
• 15 Paid Time Off days, Volunteer Paid Time Off and 10 Holidays per calendar year
• FREE Short & Long-Term Disability
• FREE Basic Life/AD&D
• Voluntary Supplemental Life insurance
• Flexible Spending Accounts (Health Care and Dependent Care)
• Employee Assistance Program
• Health Advocate
• Tuition Reimbursement

OUR CORE VALUES

SAFETY: The safety of our associates, customers, and partners is part of the DVL culture and a Core Value.

CARING: We care about the success of our customers, our partners, our associates, and our company.

COLLABORATION: Working with the team to achieve the best outcome, which is critical to our success.

CREATIVITY: Being creative with ideas to improve the way we do things.

INTEGRITY: We are not afraid to do the right thing.

PROFESSIONALISM: Professional behavior is a cornerstone of our business.